Spotlight on an NCCSO Member

Meet Roshelle Muhammad

I had an open case with the Virginia Division of Child Support Enforcement for more than three years. During that time nothing was ever accomplished. I was the one doing the work. I researched to find my ex's employer. When the Virginia DCSE contacted him based on my information, all he had to do was lie. My ex told them that he was taking care of our child, and they dropped it!! When they told me this, I was stunned.

I was appalled by the DCSE's lack of knowledge. I knew more about policy and procedure than they did, and this made it incredibly easy for my ex to get away without paying for our child. When I became too tired to deal with the DCSE in Virginia anymore, I went directly to the court on my own. When I did this, they forced me to drop my case with DCSE for more than $5,000.

My ex now owes more than $10,000, and I have employed a private child support collection agency for help. Until the Virginia DCSE starts to work for the custodial parent and NOT the deadbeat, private child support collection agencies are the best option for parents like me.